Frequently Asked Questions

You should bring a few changes of clothing, pajamas, comfortable shoes, slippers, comb/brush, and a sweater/jacket.

No. We provide toiletries such as toothbrushes, toothpaste, deodorant, shampoo, and soap.

Yes.  Restricted items are items which are considered a danger or potential danger to patients and others.  These items include, but are not limited to:  Items that have glass or metal materials, strings, cords, wires, aerosol cans, items with an alcohol content, drugs, lighters, and matches.

No.  Electronic items are restricted items and are not allowed on the unit.

No.  Food is available in our cafeteria.

Yes.  We have laundry rooms with washers and dryers on each unit.

Most of our rooms are semi-private, so you may have a roommate while you are here.

Outside/Gym time is scheduled several times each day.  However, access to outdoor time may be restricted at the discretion of the psychiatrist to ensure your safety.

Yes. Patients can talk to family and friends between the hours listed below. If you are calling your loved one, a five digit code will be provided for you by our staff at the time of admission. In person visits are on a case-by-case basis at this time, but will also follow the following schedule and guidelines:

• Adolescents-
  • Tuesdays and Wednesdays from 4-4:30pm
    • Each child is allowed two family members at a time
    • Check-in will be completed in the front lobby
    • Please come 5-10 minutes before visitation
    • Belongings can be left in your vehicle, or checked in with reception
    • No outside food is permitted
    • Meal tickets will be available for purchase at $3 a ticket from the front receptionist. Cash is the accepted form of payment.
• Unit A-
  • 10-11am on Wednesdays
    • Please follow Cross Creek Hospital’s masking guidelines
    • Each adult is allowed one family member at a time
    • Check-in will be completed in the front lobby
    • Please come 5-10 minutes before visitation
    • Belongings can be left in your vehicle, or checked in with reception
    • No outside food is permitted
• Unit B-
  • 3-4pm on Thursdays
    • Please follow Cross Creek Hospital’s masking guidelines
    • Each adult is allowed one family member at a time
    • Check-in will be completed in the front lobby
    • Please come 5-10 minutes before visitation
    • Belongings can be left in your vehicle, or checked in with reception
    • No outside food is permitted
• Unit C-
  • 10-11am on Tuesdays
    • Please follow Cross Creek Hospital’s masking guidelines
    • Each adult is allowed one family member at a time
    • Check-in will be completed in the front lobby
    • Please come 5-10 minutes before visitation
    • Belongings can be left in your vehicle, or checked in with reception
    • No outside food is permitted

You and your treatment team, led by the psychiatrist, will create an individualized treatment plan that includes treatment goals and interventions.  The length of stay is determined by your needs and your progression through treatment and recovery.

Structure and consistency is important, so you will receive a daily schedule.  Your day will consist of several groups – therapy, education, process, goals review – as well as therapies such as recreation, music, and art.  You will have time set aside each day for visitation, outdoor time, and personal time.

We serve our patients three meals per day, that are both nutritious and delicious. For example, the following is a sample menu of what can be expected.

• Breakfast – Biscuits & Gravy, Scrambled Eggs, Sausage, Fresh Fruit, Yogurt
• Lunch – Blackened Tilapia, Rice Pilaf, Roasted Broccoli, Side Salad, Wheat Roll
• Dinner – Herb Roasted Turkey, Mashed Sweet Potatoes, Cabbage & Carrots, Side Salad